FAQ
Q: Are you trading company or manufacturer?
A: We are manufacturer since 1994. Our location is in Jinhua, Zhejiang Province, East China. 2 hours by high-speed train from Shanghai.
Q: Do you have training course for your product?
A: Yes, we have monthly training workshop held by our product specialist for our distributor, also we welcome our distributor to held workshop locally.
Q: What is your product range?
A: We mainly produce orthopedic implants and instrument for trauma and spine, we also involve in sports medicine. Currently our R&D team is developing
implants for oral and maxillofacial surgery, will be available soon.
Q: How is the product quality? Do you have any Certificate? What is your regions of sales?
A: Our products are approved by CE/ISO13485/US FDA. At present our main overseas markets are in Asia, South America and Europe
Q: Are your seeking for regional distribution?
A: Yes we are looking for and welcome distribution. Please contact us for discussion if you are interested to become our distributor.
Q: How do you transport the goods? How long is delivery time?
A: We use DHL/FedEx for the delivery. Generally 7-15 days if stock available and 30-45 days if regular production needed.
Shipping time depending on order quantity, product type, and other order factors and requirements.
Q: It’s samples available? Free or extra?
A: We can accept sample order. With an extra price.
Q: Do you have any OEM service?
A: We can offer OEM service. Products can be made-to-order and with special requirements.
Q: Does your company has Quality Assurance System？
A：Canwell has established a complete Quality Assurance System to continuously fulfill the requirements according to ISO9001, 13485, QSR820, CE.
Ranging from material procurement to design development and automated production processes.
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